FAQ

Yes, we currently offer free shipping on all US orders.

Orders are typically processed and shipped within 1 business day. Estimated delivery is within 1 week to the US.

Yes, we offer expedited shipping options at checkout. Currently, DXPURE ships only within the Continental United States and does not offer international shipping.

Yes, you’ll receive a confirmation email when your order is placed and a tracking confirmation email once your order ships.

Once your order has been placed, we are unable to make changes to the items or shipping address. If the order hasn’t been processed for fulfillment, we may be able to cancel it. Please contact us via our contact page.

Please reach out to our support team at our contact page.

If you’re not satisfied with your purchase, you can request a refund or replacement within 14 days of purchase. For full details, visit our returns page.

Yes, you can return products purchased from DXPURE within 14 days, even if they’ve been opened, provided they meet our return policy guidelines.

Refunds, if applicable, will be issued for the original purchase price, minus the original shipping cost. If we provide a return label, a shipping fee will be deducted from your refund. Refunds are processed through your original payment method.

Absolutely. DXPURE uses Shopify’s secure, PCI-compliant payment processing system to protect your data. Your payment information is encrypted and never stored directly by us.

We offer both Shop Pay and PayPal as secure payment options at checkout, both of which provide flexible installment payment options for qualified buyers.

Yes, all DXPURE supplements undergo rigorous third-party testing for microbials, potency, heavy metals, contaminants, and other analytes to ensure compliance with U.S. regulations.

DXPURE products are manufactured in cGMP-certified facilities and carry certifications such as NSF Gluten Free, Informed Sport, USDA Organic, MSC, FOS, IFOS, Vegan Action Certified, Non-GMO Project Verified, Paleo Foundation, and KETO certified, among others. Check product packaging for specific certifications.

Store DXPURE supplements in a cool, dry place, away from excessive heat, humidity, light, or freezing temperatures. Always check the product label for specific storage instructions.